Greet and welcome visitors, clients, and employees in a professional and friendly manner.
Answer, screen, and direct incoming phone calls to the appropriate departments or personnel.
Manage the front desk area, ensuring it is clean, organized, and presentable at all times.
Visitor and Appointment Management:
Maintain visitor logs and issue visitor passes.
Schedule, confirm, and manage appointments and meeting room bookings.
Notify staff of guest arrivals and handle any visitor inquiries.
Administrative Support:
Perform basic clerical tasks such as filing, photocopying, scanning, and data entry.
Receive, sort, and distribute incoming mail and packages.
Prepare outgoing mail and arrange couriers as needed.
Communication Handling:
Respond promptly and professionally to emails, messages, and inquiries.
Maintain updated contact lists and internal directories.
Office Coordination:
Assist with maintaining office supplies and reordering when necessary.
Coordinate with housekeeping and maintenance staff to ensure smooth office operations.
Support other administrative staff and departments as needed.
Security and Compliance:
Ensure compliance with company procedures related to visitor access and confidentiality.
Monitor access to the premises and report any suspicious activity to security or management.
Customer Service:
Provide general information to clients and visitors about the company's services or policies.
Handle customer complaints or issues in a calm and professional manner, escalating when necessary.