Job Description

A front desk receptionist is responsible for managing the front office, providing excellent customer service, and performing various administrative tasks to ensure smooth operations.

Key Responsibilities

Greeting Visitors

: Act as the first point of contact for guests and clients, welcoming them warmly and professionally.

Administrative Support

: Perform clerical duties such as answering phone calls, managing correspondence, scheduling appointments, and maintaining office calendars.

Customer Service

: Address inquiries and provide information about the organization's services, directing visitors to the appropriate departments as needed.

Maintaining Reception Area

: Ensure the front desk and reception area are clean, organized, and inviting for visitors.

Handling Mail and Packages

: Sort and distribute incoming mail and packages, and manage outgoing correspondence.

Managing Appointments

: Schedule and confirm appointments for staff and clients, ensuring efficient use of time and resources.

Resolving Issues

: Handle minor customer complaints and issues, escalating more complex problems to the appropriate personnel when necessary.

Required Skills and Qualifications

Communication Skills

: Excellent verbal and written communication skills to interact effectively with clients and colleagues.

Customer Service Orientation

: Strong customer service skills to create a positive experience for visitors and clients.

Organizational Skills

: Ability to manage multiple tasks simultaneously and maintain a high level of organization.

Technical Proficiency

: Familiarity with office software (e.g., Microsoft Office Suite) and basic office equipment (e.g., printers, copiers).

Interpersonal Skills

: Friendly and approachable demeanor, with the ability to work well in a team environment.

Education and Experience

A minimum of a

High School Diploma

or equivalent is typically required; some employers may prefer candidates with an associate degree or relevant experience. Previous experience in a receptionist or customer service role is often preferred.
This job description provides a comprehensive overview of the front desk receptionist role, highlighting the essential duties and skills required for success in this position. For employers, it serves as a useful template for hiring qualified candidates.

Job Types: Full-time, Permanent

Pay: ₹9,430.06 - ₹26,985.99 per month

Benefits:

Provident Fund
Work Location: In person