Job Description

Job Objective:

To serve as the first point of contact for clients, visitors, and callers; manage front-desk operations efficiently; and ensure timely communication with customers regarding elevator service requests, maintenance schedules, and inquiries.

Key Responsibilities: Receptionist Duties

Front Desk Management:

Greet visitors, clients, and vendors courteously and direct them to the appropriate departments or personnel. Maintain a visitor logbook and issue visitor passes as required. Manage the front office cleanliness and presentation.

Communication Handling:

Answer, screen, and forward incoming calls efficiently. Handle emails and messages, ensuring proper communication flow within the company. Coordinate between customers and service engineers for appointment scheduling.

Administrative Support:

Maintain records of courier dispatch and inward documents. Support HR and Admin in maintaining attendance and daily staff movement registers. Assist in preparing quotations, invoices, and reports when required.

Office Coordination:

Monitor and order office supplies. Maintain coordination with maintenance, service, and project teams for smooth operations.

Telecaller Duties

Customer Interaction:

Make outbound calls to existing and potential customers regarding elevator service renewals, AMC contracts, and new installation inquiries. Handle inbound calls related to elevator breakdowns, maintenance schedules, and complaints. Log all customer interactions in the service register or CRM system.

Follow-up & Feedback:

Follow up with customers for pending payments, AMC renewals, and service feedback. Update daily call logs and follow-up reports. Share customer concerns with the service team for resolution and ensure closure.

Sales Support:

Generate leads for new elevator installations and modernization projects. Support the sales team by scheduling meetings or demos with clients. Maintain a database of potential customers and builders/contractors.

Reporting:

Prepare and submit daily/weekly calling reports to the management. Track service requests and coordinate with field engineers for status updates.

Key Skills Required:

Excellent communication skills (English, Hindi, Bengali preferred) Pleasing personality and confident telephone etiquette Basic computer knowledge (MS Office, Excel, Email, CRM tools) Multitasking and time management abilities Customer service orientation

Qualification & Experience:

Minimum Qualification: Graduate / Diploma (Any Stream) Experience: 2-3 years in Reception, Tele calling, or Customer Support (preferably in Elevator / Service industry)
Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹15,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person