Job Description

Job Summary:

We are looking for a professional and courteous Receptionist cum Customer Care Executive to be the first point of contact for our company. This role requires excellent communication skills, a customer-centric attitude, and the ability to handle a variety of administrative and customer support responsibilities efficiently.

Key Responsibilities:

Front Desk Management

Greet and welcome visitors with a positive, helpful attitude Manage incoming and outgoing calls in a professional manner Handle inquiries and direct calls to the appropriate departments Maintain the reception area to ensure it is tidy and presentable

Customer Care

Address customer inquiries, complaints, and feedback via phone, email, or in-person Provide accurate information about products/services Follow up with customers to ensure satisfaction and resolve issues Maintain customer records and update contact details

Administrative Support

Schedule appointments and manage meeting room bookings Handle incoming/outgoing mail and courier services Support basic clerical duties such as filing, data entry, and document handling Coordinate with other departments for smooth internal communication

Required Skills & Qualifications:

Bachelor's degree or diploma in any discipline Proven experience as a receptionist, front desk officer, or customer service executive (1 - 2 year preffered) Proficient in MS Office (Word, Excel, Outlook) Strong verbal and written communication skills Professional appearance and a pleasant demeanor Ability to multitask and manage time effectively Knowledge of customer relationship management (CRM) tools is a plus
Job Type: Full-time

Pay: ?10,000.00 - ?20,000.00 per month

Schedule:

Day shift
Language:

Hindi (Preferred) English (Preferred)
Work Location: In person