Job Description

We are looking for a friendly, presentable, and articulate

Receptionist cum Academic Counselor

to be the first point of contact for our institute. This role involves greeting visitors, managing front-desk activities, and providing academic counseling to prospective students. The ideal candidate will have excellent communication skills, a customer-oriented mindset, and the ability to guide students in selecting appropriate academic programs.

Key Responsibilities:Reception & Front Desk Duties:

Greet and welcome visitors in a professional manner. Manage incoming calls, emails, and walk-in inquiries. Maintain visitor logs and ensure cleanliness of the front-desk area. Schedule appointments and manage calendars for counseling sessions. Handle administrative tasks such as data entry, filing, and correspondence.

Academic Counseling:

Guide prospective students and parents about various courses, admission processes, and career paths. Understand student needs and recommend suitable academic programs. Follow up with leads via calls, messages, and emails. Maintain student records and counseling reports. Collaborate with the marketing and academic teams to ensure accurate information is shared. Participate in promotional events, webinars, and open house sessions.

Qualifications & Requirements:

Bachelor's degree in any discipline (Education or Psychology preferred). Proven experience in a similar role (Receptionist/Academic Counselor) preferred. Excellent communication, interpersonal, and presentation skills. Proficient in MS Office and basic computer applications. Strong organizational and time management skills. Ability to handle sensitive and confidential information with discretion.

Key Skills:

Front Office Management Academic Advising Customer Service Communication & Listening Skills Lead Conversion & Follow-up Time Management Basic CRM or Student Management System knowledge (preferred)

Working Hours:

[Monday to Saturday, 10:00 AM - 7:00 PM]

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement Paid sick time Paid time off
Ability to commute/relocate:

New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Language:

* English (Preferred)