Job Description

1.

Customer Outreach

Inbound Calls

: Answering calls from customers and providing information or assistance based on their queries.

Outbound Calls

: Making calls to potential clients or existing customers for various purposes like sales, promotions, surveys, or service reminders.
2.

Sales and Lead Generation

Product/Service Promotion

: Telecallers are often tasked with promoting the company's products or services. They may need to convince leads to make purchases or take further action.

Cold Calling

: Calling prospective customers who have not shown interest yet, introducing products/services, and generating interest.

Lead Qualification

: Assessing whether a potential lead is worth pursuing based on specific criteria like budget, interest level, etc.
3.

Customer Relationship Management

Customer Support

: Offering support or troubleshooting to resolve customer issues, complaints, or queries.

Follow-Up Calls

: Ensuring customer satisfaction through follow-up calls and maintaining long-term relationships.
4.

Data Entry and Record Keeping

Updating CRM Systems

: Recording information about calls, including customer details, sales conversions, feedback, and follow-up actions.

Managing Databases

: Maintaining and updating customer or client databases.
5.

Meeting Targets and Reporting

Sales Targets

: Achieving sales or call-related targets, which may include quotas for successful conversions, call volumes, or customer satisfaction scores.

Reporting

: Preparing and submitting daily, weekly, or monthly reports about call statistics, progress, and outcomes.
6.

Providing Product/Service Information

Explanation of Products/Services

: Providing clear and concise information to customers regarding the company's offerings, pricing, and benefits.

Clarifying Doubts

: Addressing any customer doubts or queries related to products/services.
7.

Feedback Collection and Market Research

Surveys and Feedback

: Conducting surveys to gauge customer satisfaction and gather insights about products or services.

Market Research

: Identifying market trends or customer needs that can inform business strategies.
8.

Handling Objections

Overcoming Objections

: During sales calls, telecallers need to address customer objections effectively by providing convincing answers and solutions.
Skills Required for a Telecaller:

Communication Skills

: Clear and confident speaking abilities to convey messages effectively.

Listening Skills

: Understanding customer needs by actively listening to their concerns.

Persuasion Skills

: Being able to convince customers to take action (e.g., buy a product, sign up for a service).

Problem-Solving Abilities

: Offering solutions to customer issues or complaints.

Patience

: Handling difficult calls and managing customer frustration calmly.
Tools Commonly Used:

CRM Software

: For managing customer interactions, tracking calls, and following up.

Dialers

: Automatic systems for dialing numbers and managing call queues.

Email and Messaging Systems

: To follow up on calls or provide additional information after conversations.
In summary, a telecaller's job involves making or receiving calls, promoting products or services, handling customer queries, managing databases, and achieving sales or service-related goals. Effective telecallers are typically skilled in communication, problem-solving, and customer service.

Job Types: Full-time, Permanent, Fresher

Pay: ₹9,000.00 - ₹14,000.00 per month

Benefits:

Cell phone reimbursement Commuter assistance Internet reimbursement
Work Location: In person