(or Telemarketer/Telesales Representative) is responsible for initiating contact with potential or existing customers on behalf of a company to promote products or services, generate leads, and ultimately close sales deals over the phone.
The role is proactive and requires reaching out to individuals who may not have expressed prior interest, distinguishing it from inbound roles where the customer calls in.
Key Responsibilities
The primary duties of an Outbound Sales Telecaller typically include:
Making Outbound Calls:
Proactively calling prospective clients from a generated lead list (often involves
cold calling
).
Product Promotion:
Explaining the features, benefits, and value proposition of the company's products or services.
Lead Generation & Qualification:
Identifying new sales opportunities and determining if a prospect is a good fit for the offering.
Sales Pitch Delivery:
Using prepared scripts and customizing the conversation to persuade prospects to purchase or take a desired action (e.g., booking an appointment).
Objection Handling:
Addressing customer concerns, uncertainties, and objections professionally and effectively.
Achieving Targets:
Meeting or exceeding daily, weekly, or monthly sales and call volume quotas (KPIs).
Record Keeping:
Accurately logging all call details, interactions, and customer information into a
CRM (Customer Relationship Management)
system.
Follow-up:
Nurturing relationships with potential clients and following up on leads to convert prospects into sales.
Job Type: Full-time
Pay: ₹6,000.00 - ₹12,000.00 per month
Benefits:
Health insurance
Provident Fund
Work from home
Work Location: Remote
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