Job Description

A receptionist and telecaller job combines administrative duties like greeting visitors and scheduling appointments with customer-facing communication, including answering calls and making outbound calls to potential clients or customers. Key responsibilities include managing the front desk, handling inquiries, maintaining customer databases, and supporting sales or marketing teams through lead generation and follow-up calls.

Key responsibilities

Receptionist duties:

Greet visitors and provide a welcoming first impression.

Answer and direct incoming phone calls to the appropriate personnel.

Schedule appointments and manage meeting room bookings.

Handle general administrative tasks and keep the front desk area organized.

Provide information about the company, its services, or products.

Telecaller duties:

Make outbound calls to potential customers to generate leads or promote products/services.

Answer incoming calls, address customer queries, and handle complaints.

Update customer information and record call details in a database.

Achieve daily or monthly call targets.

Follow up with customers to ensure satisfaction and gather feedback.

Required skills

Excellent verbal and written communication skills.

Strong interpersonal and customer service skills.

Multitasking abilities to handle both front desk and call duties.

Proficiency with office equipment, including computers and relevant software like MS Office or CRM tools.

Organizational and time management skills.

A professional attitude and the ability to remain calm under pressure.

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Cell phone reimbursement Internet reimbursement
Work Location: In person