Greet and welcome visitors & inquiries. Answer all incoming calls and redirect them or keep messages. Handle inbound customer queries and provide relevant information. Maintain customer records and update databases. Explain products/services and resolve customer concerns. Follow up on leads and convert prospects into sales. Meet daily/weekly call targets and achieve business objectives. Maintain professionalism and a positive attitude in all interactions. Basic knowledge of MS Office, Internet and all the social media websites for telemarketing
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