Job Description

We are looking for a confident and well-spoken

Receptionist cum Telecaller

who can efficiently handle all

incoming and outgoing calls

, manage patient appointments, and

convert leads into confirmed consultations

. The ideal candidate should have excellent communication, multitasking, and customer service skills.

Key Responsibilities:

Handle all

incoming and outgoing calls

with professionalism and courtesy.

Convert telephonic and online leads

into walk-in patients.

Follow up

on pending or missed appointments and reschedule when necessary. Greet patients at the front desk, maintain visitor records, and ensure a welcoming experience. Manage

appointment bookings

and coordinate schedules with doctors and technicians. Maintain and update

lead and patient databases

regularly. Coordinate with marketing and operations teams for

lead management and performance tracking

. Ensure the

reception area remains tidy and organized

. Handle

basic administrative tasks

, billing follow-ups, and support clinic operations as needed.

Required Skills & Qualifications:

Graduate (any stream) with 1-3 years of experience in telecalling/reception (preferably healthcare or wellness industry). Excellent

communication and interpersonal skills

(English & Hindi). Strong

sales and persuasion skills

to convert leads into patients. Good knowledge of

Google Sheets, CRM tools, and call tracking systems

(training can be provided). Pleasant personality, positive attitude, and

customer-first mindset

. Ability to

work under minimal supervision

and handle pressure calmly.

Salary & Benefits:

Salary: ₹18,000 - ?25,000/month (based on experience and performance) Attractive

incentives on conversions

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Experience:

Health & Wellness Clinic : 1 year (Preferred)
Work Location: In person