Job Description

: Coordinator - Patient Service

Location: Al- Azhar Medical College & Super specialty Hospital, Ezhalloor

Salary: Best in the industry

Qualifications: MSW/MHA.

Key Responsibilities:

Greeting and Assisting Visitors

Welcome guests and visitors in a professional, friendly manner. Direct visitors to the appropriate department or individual. Ensure the front desk is attended at all times, even when busy with other tasks.

Managing Phone Calls

Answer and route incoming phone calls, take messages, or direct calls to the appropriate staff members. Provide information to callers, assist with inquiries, and handle customer concerns or complaints in a polite and helpful manner.

Administrative Support

Maintain and organize the reception area, keeping it neat, tidy, and welcoming. Handle basic administrative tasks, such as filing, photocopying, and faxing. Assist with scheduling appointments, meetings, and conference room bookings. Prepare and manage correspondence, such as emails, letters, and packages.

Managing Mail and Deliveries

Receive, sort, and distribute incoming mail and packages. Coordinate outgoing mail and deliveries, ensuring accurate addresses and proper documentation.

Data Entry and Record Keeping

Maintain an accurate log of visitors, clients, or deliveries. Input data into company databases and spreadsheets as required. Update internal directories and contact lists.

Scheduling and Appointment Coordination

Schedule appointments and coordinate meeting times for staff and clients Confirm appointments and send reminders to clients or visitors Organize and maintain calendars, ensuring no scheduling conflicts.

Customer Service

Address customer queries and complaints with a positive and professional attitude. Offer assistance with general inquiries, provide directions, or help with issues as needed.

Security and Access Control

Monitor access to the building and ensure that only authorized individuals are allowed entry. Issue visitor badges or temporary passes when necessary.

General Office Duties

Assist with maintaining office supplies, keeping track of inventory, and ordering replacements. Support other departments with administrative tasks, such as preparing reports or presentations. Assist with the organization of company events, meetings, or special projects.
Experience & Skills:

Previous experience as a receptionist or in a customer service role is preferred

Excellent communication and interpersonal skills.

Strong problem-solving, analytical, and decision-making skills.

Ability to work under pressure and manage multiple tasks simultaneously.

Job Types: Full-time, Permanent

Pay: From ?15,000.00 per month

Benefits:

Food provided Provident Fund Work from home
Experience:

Microsoft Office: 1 year (Preferred) Front desk - Receptionist: 1 year (Preferred) total work: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person