Job Description

Job Title: Reception Head

Location:

Raigad Hospital & Research Centre, Karjat

Department:

Front Office / Administration

Job Purpose

The Reception Head will be responsible for overseeing the smooth functioning of the hospital front desk, ensuring high-quality patient service, effective communication, and efficient management of reception staff. This role is pivotal in creating a positive first impression of the hospital and ensuring seamless coordination between patients, visitors, doctors, and administrative teams.

Key Responsibilities

Front Office & Patient Handling

Supervise day-to-day operations of the reception area and front desk staff. Ensure courteous and professional handling of patients, visitors, and relatives. Manage patient inquiries, registration, admission, and discharge procedures. Maintain patient confidentiality and ensure compliance with hospital policies.

Staff Management & Training

Lead, train, and motivate reception/front office staff for excellent customer service. Prepare duty rosters, manage attendance, and monitor staff performance. Conduct regular training for front desk etiquette, communication, and complaint handling.

Operational Responsibilities

Coordinate with doctors, nurses, and other departments for patient appointments and schedules. Monitor the efficiency of call handling, appointment booking, and information sharing. Handle escalated patient/visitor complaints promptly and effectively. Ensure proper maintenance of front office systems, telecommunication, and waiting areas.

Administrative & Reporting

Maintain accurate patient records, visitor logs, and MIS reports. Prepare daily/weekly/monthly front desk operational reports for management. Ensure compliance with hospital policies, NABH standards, and statutory requirements. Work closely with billing, accounts, and medical records departments for smooth operations.

Key Skills & Competencies

Excellent communication & interpersonal skills (English, Marathi, Hindi). Strong leadership, team management, and problem-solving abilities. Patient-centric approach with a calm and professional demeanor. Proficiency in hospital software, MS Office, and front desk operations. Ability to multitask and manage high-pressure situations.

Qualifications & Experience

Graduate in

Hospital Administration/Hospitality Management / Management / Any Discipline

Minimum

5-8 years of experience

in hospital front office operations, with at least

2-3 years in a supervisory/lead role

. Experience in handling NABH processes will be an added advantage.
Job Type: Full-time

Pay: ?200,000.00 - ?300,000.00 per year

Language:

English (Preferred)
Work Location: In person