Job Description

Job Title: Receptionist cum Counsellor

Location: Eye Hospital, Santacruz (W)

Department: Front Office / Patient Services

Job Summary:

The Receptionist cum Counsellor serves as the first point of contact for patients and visitors, ensuring a welcoming and efficient experience. This role involves managing front desk operations, coordinating patient appointments, handling queries, and counselling patients on eye procedures, treatments, and hospital services.

Key Responsibilities:

Front Desk Operations:
Greet patients and visitors warmly and ensure efficient check-in/check-out processes. Manage appointments, scheduling, and patient flow in coordination with doctors and technicians. Handle incoming calls, emails, and walk-in inquiries courteously and professionally. Maintain accurate patient records and update information in the hospital management software.

Patient Counselling:
Explain diagnostic procedures, treatment options, and surgical packages (e.g., cataract, LASIK, ICL, etc.) to patients in a clear and empathetic manner. Guide patients about pre- and post-procedure instructions and address their concerns. Support patients in understanding insurance or payment procedures where applicable. Assist in improving patient awareness about hospital services, technology, and eye health.

Administrative Support:
Coordinate with clinical and billing teams for smooth patient experience. Ensure cleanliness and organization of the reception and waiting area. Maintain confidentiality of patient data and follow hospital protocols. Handle cash transactions or billing support if required.

Qualifications and Skills:
Education: HSC, Graduate (Preferably in Healthcare Experience: 1-3 years in a hospital or healthcare front office role (experience in an eye hospital preferred)

Technical Skills:
Proficiency in MS Office and hospital management software Basic understanding of ophthalmic terms and procedures (preferred)

Soft Skills:
Excellent communication and interpersonal skills Empathetic, patient-oriented approach Good organizational and multitasking abilities Fluent in English, Hindi
Work Schedule: Full-time; 6 days a week (rotational shifts if applicable)

Salary: Between 20,000/- to 25,000/-

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Health insurance
Experience:

Medical receptionist: 1 year (Preferred) Total Receptionist : 3 years (Preferred)
Work Location: In person