Job Description

Key Responsibilities:

1. Front Desk Management:

Greet and assist patients, visitors, and healthcare providers in a professional manner.

Answer phone calls promptly, addressing inquiries or directing them to the appropriate staff.

Schedule, confirm, and manage patient appointments using clinic management software.

Provide clear information about clinic services, policies, and procedures.

2. Patient Coordination:

Collect and verify patient information, including insurance and identification details.

Assist patients in completing registration and consent forms.

Direct patients to the appropriate departments or healthcare professionals.

3. Record Maintenance:

Maintain accurate and up-to-date patient records, both digital and physical.

Ensure confidentiality and compliance with data protection and privacy regulations.

4. Administrative Support:

Provide administrative assistance to doctors, nurses, and other healthcare staff.

Manage clinic correspondence, including emails, faxes, and mail.

5. Customer Service Excellence:

Handle patient concerns and complaints with empathy, escalating unresolved issues to the supervisor.

Ensure a clean, welcoming, and organized reception and waiting area.

Qualifications and Skills:

Education: High school diploma or equivalent; a certificate in healthcare administration or related field is a plus.

Experience: Prior experience in a medical clinic, OPD, or similar setting is preferred.

Technical Skills:

Proficiency in using office and clinic management software.

Knowledge of medical terminology is an advantage.

Soft Skills:

Strong communication and interpersonal skills.

Professional demeanor and a customer-focused attitude.

Job Types: Full-time, Part-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Work Location: In person