Job Description

Job Profile- Telecalling Executive
Experience- 0-1 year
Salary- Upto 3Lacs
Location- Sector-49, Gurgaon
No. of opening: 1 (One)
Job Summary:
We are looking for a Telecalling Executive to seek generate leads and fix appointments with Study Overseas consultants to add academic and business assignment-related services to their portfolio. The role involves making outbound calls, handling inbound inquiries, and assisting clients with appointments of Sales Managers. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to convert affix appointments for the sales team.
Key Responsibilities:

• Make outbound calls to potential clients to for the sales team.

• Handle inbound queries from students, professionals, or businesses regarding assignment assistance.

• Convince regarding the utility of additional services offered to students studying/planning to study abroad also understand customer requirements and provide suitable solutions (inbound queries).

• Explain services, pricing, and delivery timelines clearly and persuasively.

• Follow up with leads and ensure timely conversion of inquiries into confirmed orders.

• Maintain records of calls, customer details, and transactions in the CRM system.

• Coordinate with writers, subject matter experts, and other team members to ensure smooth service delivery.

• Handle customer complaints or concerns professionally and ensure customer satisfaction.

• Meet daily, weekly, and monthly calls and sales targets.

• Experience in tele-calling, sales, or customer service (preferably in academic or content-related services).

• Strong verbal communication and persuasive skills.

• Ability to handle objections and negotiate effectively.

• Basic knowledge of academic writing and assignments is an advantage.

• Familiarity with CRM software and basic computer skills.

• Self-motivated, target-driven, and results-oriented.

• High school diploma or equivalent (Bachelors degree preferred).