1. Store Operations & Excellence
? Lead and manage day-to-day operations of the Experience Centre to ensure a seamless and premium customer journey.
? Monitor overall store maintenance, visual merchandising, ambiance, and hygiene according to the mandate firm's brand standards.
2. Customer Experience & Relationship Management
? Ensure every walk-in customer receives guided assistance, personalized service, and a high-quality brand experience.
? Oversee experience mapping, floor walk effectiveness, and customer interaction flow.
3. Team Leadership & Training
? Manage Experience Centre staff, including customer advisors, hosts, and support teams.
? Conduct regular performance evaluations, feedback sessions, and training on customer engagement, product knowledge, and soft skills.
? Encourage a culture of ownership, service excellence, and performance-driven behaviors.
4. Sales Enablement & Conversion Support
? Monitor visitor-to-lead conversion and lead-to-sale influence based on engagement quality.
? Support cross-selling, upselling, and product experience demonstrations.
? Collaborate with sales teams, channel partners, and CRM functions for lead management.
5. Reporting & Collaboration
? Prepare footfall tracking, customer insights, and operational reports to share with mandate teams.
? Coordinate with central operations, marketing, and brand teams for operations smoothness.
Job Types: Full-time, Permanent, Fresher
Pay: ?18,000.00 - ?20,000.00 per month
Work Location: In person
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