The Presales Executive is responsible for handling inbound and outbound inquiries, qualifying prospects, providing detailed project information, and supporting the sales team to convert leads into site visits and bookings. The role acts as the first point of contact between the company and potential buyers, ensuring a positive customer experience and efficient lead management.
Key Responsibilities
Lead Management
Handle inbound leads generated through calls, emails, walk-ins, portals, and digital campaigns
Make outbound calls to prospective clients to generate interest
Qualify leads based on budget, requirement, location preference, and buying timeline
Maintain accurate records of interactions in CRM systems
Client Engagement
Provide detailed information about projects, pricing, payment plans, amenities, and location advantages
Address client queries professionally and in a timely manner
Schedule site visits and coordinate with sales managers
Conduct follow-up calls and emails to nurture prospects
Sales Support
Assist the sales team in achieving monthly and quarterly targets
Prepare and share project presentations, brochures, and proposals
Update clients on offers, inventory availability, and price changes
Support booking and documentation processes as required
Reporting & Coordination
Generate daily, weekly, and monthly lead and conversion reports
Coordinate with marketing teams to provide feedback on lead quality
Work closely with channel partners and internal sales teams
Required Skills & Qualifications
Education
Bachelor's degree in Business Administration, Marketing, or a related field (preferred)
Experience
1-2years of experience in presales, telesales, or real estate sales support
Experience in residential or commercial real estate preferred
Skills
Excellent verbal and written communication skills
Strong persuasion and negotiation abilities
Customer-centric approach
Proficiency in CRM tools and MS Office
Ability to multitask and work under pressure
Key Competencies
Lead conversion and follow-up discipline
Time management and organizational skills
Relationship-building ability
Result-oriented mindset