Job Description

Location : Andheri
Package : 900000 to 1200000 per annum

Write @ : shalini.khan@ndw.group

If a good candidated the budget can be streched - Real Estate on;y Candidate

Designation: .

Real Estate

Customer Reletionship Manager - Only from Real Estate Industry Only.

Immediate Joneer will be great.

Qualification : PG/MBA

Experience: 7+ yrs

Read about us : www.ndw.group

Write to Us. shalini.khan@ndw.group / hr@ndw.group

We are looking for a passionate, self motivated individual who wants to succeed in a highly

dynamic organization. Good Communication skill. The ablitity to handle difficult customer and clients. As the

The KRA would include:

1. Responsible for all the consumer touch points, from the time of sale to the handover of

the residence, for the project(s) assigned.

2. Ensuring quality of customer interactions through monitoring of relevant matrix.

3. Ensuring high standards of service delivery & query resolution within specified TATs.

4. Acting as the customer's escalation point for business critical support issues.

5. Maintaining low complaint escalation and customer cancellation percentages.

6. Ensuring adoption of standardized MIS procedures.

7. Centralized recording and analysis of booking trends across segments, feeding into

management decisions on pricing and product.

8. Enabling processes that provide accurate documentation to customers for their

transactions.:

9. Management of collectibles from customers and ensuring achievement of collection

targets.

10. Providing leadership to a team of customer care associates & executives.

11. Identify training needs among team members to ensure all rounded development of

individuals.

12. Effectively lead the CRM team.

Job Type: Full-time

Benefits:

Cell phone reimbursement
Job Types: Full-time, Permanent

Pay: ₹900,000.00 - ₹1,200,000.00 per year

Benefits:

Cell phone reimbursement
Ability to commute/relocate:

Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

Have worked on CRM Sortware Are you a immediate joiner
Education:

Master's (Preferred)
Experience:

Real estate CRM : 7 years (Required)
Work Location: In person