Job Description

Serve as the primary point of contact for customers post-sale (e.g., after booking/agreement) until handover. Manage and track customer correspondence, documentation, and payment schedules. Address and resolve customer inquiries, concerns, or complaints promptly and professionally. Coordinate with internal departments (e.g., Sales, Legal, Accounts, Construction) to ensure smooth customer experience. Communicate project updates, possession timelines, and legal documentation requirements to customers. Conduct customer satisfaction surveys and collect feedback to improve service quality. Ensure timely collection of payments as per the agreed-upon schedule. Maintain accurate and detailed customer records in the CRM system. Facilitate the handover process, including site visits and final documentation.

Requirements

Proven experience in Customer Relations/Service, preferably within the real estate industry. Strong communication (written and verbal) and interpersonal skills. Excellent conflict resolution and problem-solving abilities. Proficiency in using CRM software and Microsoft Office Suite. In-depth knowledge of real estate documentation, payment structures, and processes is a plus. High level of patience, empathy, and professionalism in dealing with customers. Bachelor's degree in a relevant field (e.g., Business Administration, Communications). * Ability to manage multiple accounts and prioritise tasks effectively.