Job Description

Company Description
is a global financial technology company that's helping banks and the financial services industry to reimagine how to operate in an increasingly digital world. SBS is a trusted partner of more than 1,500 financial institutions and large-scale lenders in 80 countries worldwide, including Santander, Societe Generale, KCB Bank, Kensington Mortgages, Mercedes-Benz, and Toyota FS. Its cloud platform offers clients a composable architecture to digitize operations, ranging from banking, lending, compliance, to payments, and consumer and asset finance. With 3,400 employees in 50 offices, SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia's Universe: Digital Banking Platforms.

We are seeking an experienced Application Support Analyst who is passionate about delivering excellent service to customers and excited to work with a range of newly developed products built on leading technologies. If you're looking to grow your skills and be part of a collaborative, innovative team, we would love to hear from you!

What you will do
As an Application Support Analyst, you will:
Manage and resolve customer support tickets using a ticketing system
Monitor and meet SLAs and team goals
Investigate, analyse, and resolve issues raised by customers
Read, understand, and occasionally amend code to support issue resolution
Communicate effectively with customers, providing updates and guidance
Document technical specifications and support-related information
Participate in continuous improvement initiatives and process enhancements
Collaborate with a distributed team across locations
Report to the team lead and management when required
This role is based in our Noida office and supports flexible, hybrid working arrangements. SBS is an inclusive employer that values work-life balance and diverse working styles.
Qualifications
Minimum Qualifications
Total Experience Expected: 04-06 years
We're looking for someone who can bring a strong foundation in application support, with the ability to investigate issues, communicate effectively, and contribute to team success. You should be able to demonstrate:
Essential experience and skills:
Experience working in an application or technical support role
Ability to analyse, investigate, and resolve customer issues
Strong communication skills -- both verbal and written -- with the ability to explain technical concepts to a variety of audiences
A good understanding of web-based or desktop client-server architectures
Solid technical grounding with the ability to read and interpret code
Strong organisational skills and the ability to manage time and priorities
A collaborative approach and comfortable working in distributed or hybrid teams
A degree in a technology or computer science discipline
Desirable skills and technologies:
If you have experience with some of the technologies below, even better -- but if you don't, we'll support your development:
Oracle databases
Oracle SQL and PL/SQL
Oracle Forms and Oracle Reports
Unix/Linux
Cobol
Java
. Version control tools such as Git
ITIL qualification
Knowledge of financial services software
Qualifications
Additional Information
Candidates should be flexible to work in shifts.
Secondary Location: Noida Campus
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.