Job Description

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About Burgundy Private:

Burgundy Private is a private banking platform that caters to the high and ultra-high net-worth customer segments. The proposition offers personalized wealth management advisory and solutions research based investment advisory, estate planning, real estate and tax advisory for for HNIs/ ultra HNIs clients

About the Role:

Manage the Burgundy Private Service Partners, measure and analyze work performances, propose improvements to processes, including customer service interaction (complaints and requests).
The Service Lead's main responsibility is to interact with the business teams, understand the KRAs and supervise the service team.

The Lead- Client services will also have an individual set of clients mapped to provide the highest level of customer service, developing lasting customer relationships.

Key Responsibilities

• Oversee and guide all activities of the Service team.
• Coordinate KRA achievements. (through interaction with the business team).
• Ensure team follows best practices and maintains service level agreements.
• Monitors issues and client complaints.
• Maintain a strong working knowledge of industry standards and practices as well as the bank's products and services.
• Develop problem management and service/process improvement plans.
• Offer customer service.
• Maintain customer relationships.

Qualifications:

Optimal qualification for success on the job is:

• Engineering Graduate/PGDM/MBA from a recognized institute

Role Proficiencies:

For successful execution of the job, the candidate should possess the following:

• Strategic thinking.
• Business analysis
• Effective Delegation.
• Managing risks.
• Prioritization & Time Management.
• Clear Communication.
• Business Relationship Management
• Service Level Management.
• Customer Focus.

#ComeAsYouAre 'We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply'

About Company:

Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses