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About Acquiring and Cards:
The Acquiring and Cards department focuses on the Cards and merchant acquiring business of the bank. The Bank offers a wide range of cards designed for the customers\xe2\x80\x99 specific needs along with offering PoS services under the Acquiring business vertical within the cards team. The department is also responsible for driving growth in the UPI payments space
About the Role:
The Service Relationship Manager (SRM) is responsible for resolution and closure of Customer Queries within TAT, Fee Recovery, Asset Recovery, Activation of Existing merchants of mapped base. The SRM is also responsible for retention of the customers by providing the best services and ensuring customer satisfaction. The SRM is expected to exercise due diligence in customer care to ensure good customer contact experience with Axis Bank.
Key Responsibilities
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