Job Description

Job Summary:

We are looking for a detail-oriented and customer-friendly

Railway & Darshan Service Executive

to assist clients with railway bookings and pilgrimage-related services such as darshan tickets, travel coordination, and itinerary support. The ideal candidate should be well-versed in railway reservation systems, online booking platforms, and have knowledge of popular religious destinations and their protocols.

Key Responsibilities:

Railway Services:

Book train tickets through official platforms like IRCTC, ensuring accuracy in passenger details and travel preferences. Assist clients with ticket cancellations, refunds, PNR status, and other related services. Monitor seat availability, fare changes, and special train schedules. Keep records of all bookings and transactions in an organized system.

Darshan & Pilgrimage Services:

Book online/offline darshan passes for popular temples, religious sites, and spiritual events . Coordinate with travel agents or local partners to manage darshan slots, accommodation, and transport if required. Provide clients with accurate information on temple timings, dress codes, ID requirements, and entry rules. Handle group bookings for tours or religious yatras when needed.

Customer Service:

Address client queries in person, over the phone, or via email. Offer polite, timely, and clear assistance to elderly pilgrims or non-tech-savvy users. Maintain high levels of professionalism, accuracy, and data confidentiality.

Required Qualifications:

Minimum HSC (12th Pass); Graduation preferred. Prior experience in railway ticketing, travel agency, or darshan services is a plus. Familiarity with

IRCTC portal

and other relevant platforms. Basic computer skills (MS Office, email, internet).
Fluency in

Marathi and Hindi

; basic

English

is an advantage.

Location : Kothrud , Pune, Maharashtra

Salary: Based on experience.

To Apply: Email your resume to hrmanager@dfgservices.in or contact 7796262363.

Job Type: Full-time

Pay: ?12,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Schedule:

Day shift
Work Location: In person