Job Description

Job Title:

Rail Ticket Executive

Company:

Need Eighty Two Forex and Travels Private Limited

Location:

Barasat, West Bengal (On-site)

Job Type:

Full-Time

Experience Required:

1 to 3 Years

Salary:

?15,000 - ?30,000 per month (based on experience)

Industry:

Travel & Tourism, Railway Ticketing, Legal Compliance

Job Summary:

We are seeking a reliable and detail-oriented

Rail Ticket Executive

to join our team in Barasat. The ideal candidate will have hands-on experience with

IRCTC ticketing systems

, knowledge of railway laws, and the ability to handle group travel, refunds, and emergency bookings with legal awareness.

Key Responsibilities:

Manage

train ticket bookings, cancellations, refunds, and TDRs

via IRCTC and B2B rail portals Ensure

compliance with Indian Railways Act

, IRCTC rules, ID proof validation, TDR eligibility Handle

Tatkal, RAC, emergency quota, and group bookings

efficiently Address

passenger grievances

and escalate to legal or railway authorities if required Maintain records of

legal issues, cancellations, and refund claims

Support in

contract drafting for railway tour packages

and coordinate with railway authorities for bulk/VIP bookings

Candidate Requirements:

1-3 years of experience in

railway ticketing or IRCTC agent operations

Knowledge of

railway ticketing rules, refund policies, travel laws

Basic understanding of

legal compliance and documentation

Proficient in

Bengali, Hindi, and English

Good communication, customer service, and issue resolution skills Familiarity with IRCTC agent login or B2B platforms is

mandatory

Benefits:

Stable full-time role in a growing travel company Opportunity to expand legal and railway coordination skills Salary range: ?18,000 to ?30,000/month (commensurate with experience)

How to Apply:

Send your updated resume to

need82humanresource@gmail.com

Subject Line:

Rail Ticket Executive

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?30,000.00 per month

Schedule:

Day shift
Ability to commute/relocate:

Barasat, West Bengal: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person