Job Description

Window Lead Engineer (JOB DESCRIPTION)
The Lead Engineer will assume technical accountability for the hosting platforms of high-profile and strategic customers within the Rackspace Enterprise Segment. Enterprise customers host critical websites with us and have a high expectation for the level of service provided. Customer solutions span a hybrid of dedicated, private and public cloud technologies. This role will be working intimately with these customers to embrace the cloud; blur the line between developers and operations; to ensure operational excellence; and help customers align Open Cloud and traditional dedicated products to their business needs.
JOB REQUIREMENTS
Works in a fast-paced environment where priorities shift quickly
Assumes responsibility for the smooth operation of mission critical customer solutions
Pro-actively seeks opportunities to review and improve solution architecture
Supports the Service Delivery Manager in managing the customer relationship
Leads technical teams to deliver project and BAU activities
Ensures appropriate technical documentation is in place to support 1st to 3rd line troubleshooting
Attends and participates in regular service review meetings
Acts as final point of escalation for technical issues; and resolves those technical issues at root cause
Supports the 24x7x365 operation of the business by being available for occasional out of hours work
Responsible for adhering to company security policies and procedure as directed.
PERSON SPECIFICATION:
Experience delivering systems to Enterprise businesses
Experience managing transition or migration projects
Demonstrable experience of managing complex technical projects
Strong presentation skills, comfortable delivering whiteboard / chalk 'n' talk sessions
ITIL Service Management experience / certification
Windows server certification
An acute understanding of the hosting industry and cloud landscape
Experience in Active directory, IIS, networking and cloud
Ability to communicate fluently in English
PERSON SPECIFICATION: Linux Admin
Experience delivering systems to Enterprise businesses
Experience managing transition or migration projects
Demonstrable experience of managing complex technical projects
Strong presentation skills, comfortable delivering whiteboard / chalk 'n' talk sessions
ITIL Service Management experience / certification
Linux server/ Redhat certification
An acute understanding of the hosting industry and cloud landscape.
Demonstrable knowledge of infrastructure services, Active directory, storage, Networking, Security Automation tools and Private cloud.
Ability to communicate fluently in English.

Skills Required