Job Description

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language.

We work in two ways - directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK.

These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: R2R Lead

Purpose of job:

A critical element of this role will be to assist the Senior Manager Transactions in developing a first-class customer service culture incorporating the needs of stakeholders. He will be the key contact person between the region and the finance hub and will be responsible to ensuring that all queries and service level requirements met in time. The role holder will play a key role in stabilising and improving performance of service delivery.

Role context

To support the SSC in ensuring that R2R activities including Journals process, month end, P&L Reviews are completed, and risk highlighted to ensure financial and accounting processes locally and regionally are adhered to.

Main opportunities/challenges for this role

Accountabilities, responsibilities, and main duties

• Managing General Accounting Process as per agreed Service Level Agreement (SLAs) and KPI Targets as agreed in UPC
• Key contact between the region and the transaction processing SSC
• Managing and reporting risks in relation to transaction processes
• Ensuring regular communication with key stake holders and project with update on services delivered
• Ensuring compliance to with internal finance framework, policy and process guidance
• Managing teams to ensure that the quality-of-service delivery is enhanced through automation & innovation
• Review and Record Journal Posting Process (Payroll, TG, Adjustment entry/ Cost Recharge/Accruals/Provisioning) based on supporting, Month end closure.
• Review and analyse P&L for respective region.
• Ensuring support and compliance for all kinds of audit
• Supporting in Transition of any new processes as and when required.
• Provide guidance to team on process issues and gaps, preparation of ESGs.
• Ensure that their workforce are aware of the information security policies and comply with them
• Ensures that the team complies to ISO 27001 and IGA related requirements
• Deployment of continuous improvement initiatives to increase customer satisfaction, increase efficiency and reduce costs
• Drive a culture of automation / innovation through deployment of RPA and other disruptive technologies in delivery of services
• R2R Lead reports to Regional Lead - R2R Tower on existing issues with remediation status and take guidance on resolutions

Performance Management

• Team is managed in accordance with relevant HR practices at SSC /British Council.
• Management of shared service centre staff to create an effective team in which staff is highly motivated and technically competent. Mentoring and motivating staff, and actively identifying opportunities for staff learning and development
• Coaches and Mentors teams on a regular basis for empowerment and accountability.
• Develops succession planning within the teams for un-interrupted delivery of service
• Support development of staff to the satisfaction of staff and customers
• Performance Appraisal responsibilities are carried out in compliance with corporate HR policies.
• Implements initiatives in collaboration with HR to have an engaged and motivated workforce at SSC.
• Growth and Innovation-Encourage team and self to be creative and find innovative ways for process improvement.
• Takes a structured and effective approach to own work and demonstrates leadership potential

Stakeholder engagement

• Effectively manages relationships with internal and external stakeholders including suppliers of services etc for predictable service delivery.
• Leverages available platforms for keeping stakeholders engaged with areas of finance transactional service delivery aligned to their business goals.
• Creates collaborations with GPO and regional teams to improve effectiveness and compliances to financial processes
• Provides regular performance updates to appropriate stakeholders.
• Aim towards getting positive feedback from customers, prepare action plan for constructive feedback.
• Client engagement to set a defined protocol for Communication and address challenges.
• Be a positive brand ambassodor of organizations policy and procedure

Value proposition

• Ownership of End to End processes rather than sub processes and develop value proposition for customers.

Transformation and Change Management

Lead and support business process owners including identification, proposal development and other pursuit activities for transformation of finance processes.

• Overseeing engagement and collaboration with GPO/ GIS and internal stakeholders to achieve the agreed transformational change objectives
• Identification and management of risks. challenges associated to implementation of transformational changes through change management

BCMS related activities -

Contribute to the strategy building for BCMS in the following areas:

• Improving customer satisfaction
• Improving service delivery performance
• Instilling service culture in the organization

Contributing to the management/improvement of

• Ensuring support and compliance for all internal and external (ex NAO) audits
• Contribution and involvement in BCMS operational governance where required
• Knowledge Management (Succession planning & best practice adoptions)
• Productivity improvements

Role specific knowledge and experience

• Advanced experience in Financial Management with specific experience of managing a service delivery function. Essential experience of service delivery managing a diverse cross-functional team.
• Preparing performance reports and dashboard for review with Senior management

• Experience of using SAP FI And SAP BI and other Finance areas in terms of extracting and analysing financial information
• Financial and Management accounting skills
• Risk identification and management
• Proficient in use of SAP
• Should have General Accounting domain knowledge.
• Process management skills
• Team Management
• Risk identification and management

Qualifications

• CA / ICWA/ MBA (Finance)
• SAP Skills

Further Information

Pay Band - 6

Contract Type - Indefinite

Department/Country - GSS Finance (Finance Transactions)/ India - Noida

Closing Date (Time) - 18th Nov'22 (IST -23:59)

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council's Safeguarding policies for Adults and Children.

If you have any problems with your application please email

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our 'ASK HR' email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.