Job Description

Position Overview:

We are seeking a dynamic and results-driven professional to lead our Quick Commerce (Q-Commerce) operations. The role involves overseeing business strategy, operations, category management, customer experience, and partnerships to drive growth in our rapid delivery ecosystem. The ideal candidate should have strong experience in e-commerce/retail, operational excellence, and digital-first consumer businesses.

Key Responsibilities:

Business Strategy & Growth

Develop and execute the

end-to-end Q-Commerce strategy

aligned with company goals. Drive

sales growth, customer acquisition, and retention

through innovative campaigns and customer engagement initiatives. Identify new business opportunities, partnerships, and revenue streams.

Category & Vendor Management

Manage

assortment planning, pricing, and promotions

for various categories. Negotiate with vendors, suppliers, and brands to ensure competitive pricing and margins. Track

inventory accuracy, demand forecasting, and product availability

.

Customer Experience & Technology

Monitor

customer satisfaction metrics

and drive improvements.

Team Leadership & Performance

Build, train, and lead

cross-functional teams

. Define

KPIs

and track team performance for efficiency and profitability. Foster a high-performance, customer-first culture.
Job Type: Full-time

Pay: ₹20,000.00 - ₹45,000.00 per month

Education:

Bachelor's (Preferred)
Experience:

Quick Commerce: 5 years (Preferred)
Willingness to travel:

25% (Preferred)
Work Location: In person