Branding Pioneers is a leading digital marketing agency based in Gurgaon, specializing in healthcare marketing. We are seeking a skilled SEO Specialist to join our dynamic team and help elevate our clients' online presence.
Position: Query Manager
Job Location:
Gurgaon,
About Branding Pioneers:
Branding Pioneers is a premier digital marketing agency specializing in healthcare marketing. Our comprehensive services include SEO, social media marketing, content marketing, and influencer collaborations, all aimed at enhancing our clients' online presence and engagement.
brandingpioneers.com
Role Overview
The Query Manager is responsible for overseeing the end-to-end management of customer or client queries. This role ensures that all incoming concerns, questions, or feedback are resolved efficiently, accurately, and within specified timeframes. The Query Manager also works to improve query-handling processes, maintain high customer satisfaction, and coordinate with internal teams for resolution.
Key Responsibilities
Monitor, assign, and manage all incoming queries through email, chat, phone, or CRM platforms.
Ensure timely and accurate resolution of all customer issues.
Coordinate with relevant departments (sales, tech, operations) to resolve escalated queries.
Track key metrics like query volume, resolution time, and satisfaction scores.
Create and maintain knowledge base documents and FAQ content.
Train and guide team members on query-handling protocols.
Identify recurring issues and propose process improvements.
Generate weekly/monthly reports on query trends and performance.
Qualifications
Bachelor's degree in Business Administration, Communications, or a related field.
2+ years of experience in customer support or operations roles.
Strong communication and problem-solving skills.
Proficiency in using CRM systems (e.g., Zendesk, Freshdesk, Salesforce).
Ability to multitask and manage time effectively.
Team leadership or coordination experience is a plus.
Skills Required
Customer-first mindset with excellent interpersonal skills
Analytical thinking and attention to detail
Strong documentation and reporting skills
Calm and professional under pressure
Collaborative and adaptable
Preferred Tools
CRM platforms (e.g., Zoho, Salesforce, Zendesk)
Google Workspace or MS Office
Ticketing and Helpdesk software
Salary:
INR 10,000 - 20,000 per month, based on experience.
Employment Type:
Full-time
Application Process:
Candidates interested in applying should have a demonstrable track record of successful Google Ads campaigns in healthcare. Those without prior healthcare experience will be required to run a test campaign for 15 days and perform CRO on an existing landing page as part of the evaluation process.
Employment Type:
Full-time
How to Apply:
Interested candidates should submit their CV and cover letter detailing their experience and why they are a good fit for the role to the HR department at Branding Pioneers. Applications should be sent via email to brandingpioneers@gmail.com.
Join us at Health Pioneers to grow your career while shaping the digital landscape of healthcare marketing!
Job Type
: Full-time
Pay:
?10,000.00 - ?20,000.00 per month
Schedule:
Day shift
Supplemental Pay:
Performance bonus
Ability to commute/relocate:
Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
what's your current salary in hand per month?
How soon can you join our office in gurgaon if you get this opportunity ?
Do you have experience in healthcare ?
Experience:
2 years (Required)
Location:
Gurgaon, Haryana (Preferred)
Work Location: In person
Application Deadline
: 05/08/2025
Expected Start Date
: 12/08/2025
Job Type: Full-time
Pay: ?10,000.00 - ?30,000.00 per month
Ability to commute/relocate:
Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
are you comfortable with stipend 30,000 ?
Experience: