Job Description

Position:

Query Handling Executive (Non-Targetable)

Process:

Zepto

Location:

Sector 18, Gurgaon

Experience Required:

Minimum 1 year in Sales

Qualification:

Undergraduate can apply

Salary:

Up to ₹35,000 CTC


31,000 In-hand Bonus + Incentives

Working Days:

6 Days Working

Shift:

Rotational

Communication:

Absolute fluent English communication is mandatory

Profile Type:

Blended Process (80% Chat + 20% Voice)

Target:

No fixed target , Performance Based Incentives

Roles & Responsibilities:

Handle both inbound and outbound customer queries via calls, emails, and chats Assist customers with order status, delivery issues, returns, and refunds Maintain accurate and clear records of each interaction Upsell or cross-sell Zepto services when required (light sales) Coordinate with logistics and backend teams to resolve issues Follow up on pending queries to ensure timely closure Maintain high levels of customer satisfaction and professionalism Meet quality and productivity benchmarks Follow call handling scripts and communication guidelines
Job Types: Full-time, Permanent

Pay: Up to ₹31,000.00 per month

Benefits:

Commuter assistance Flexible schedule Food provided Health insurance Internet reimbursement Leave encashment Life insurance Paid sick time Paid time off Provident Fund
Schedule:

Day shift Rotational shift
Supplemental Pay:

Commission pay Performance bonus Quarterly bonus Shift allowance Yearly bonus
Application Question(s):

How much do you rate your English Communication Skill out of 10
What's your Current In-hand Salary
Are you ok with 31k inhand + 6 days working + Non-Targetable role
Education:

Higher Secondary(12th Pass) (Preferred)
Language:

English (Preferred)
License/Certification:

1 year Sales Experience
(Preferred)
Location:

Gurgaon, Haryana (Preferred)
Work Location: In person