Job Description

Join our Voice Product Analytics team to elevate your career in data analytics and strategic thinking.


As a Quant Analytics Associate Senior within the Data and Analytics team, you will leverage data analysis and strategic thinking to enhance customer journeys across voice and digital channels. You will collaborate with various teams to implement innovative strategies and analytics solutions that improve the customer experience.

Job Responsibilities:

Support and lead partnerships with Ops stakeholders and Ops Product groups, understanding business drivers and data processes. Provide data and analytics leadership for demand mitigation programs across the servicing organization. Develop and report Ops performance metrics and KPIs using analytical tools like trend analysis and optimization. Analyze customer interactions across channels to understand journeys and friction points. Contribute to business cases, construct test designs, and analyze program performance for future strategies. Prepare and deliver presentations with insights and conclusions for executive meetings. Create dashboards and visualizations to measure product impact and provide self-service tools for key metrics.

Required Qualifications, Capabilities, and Skills:

5+ years of related experience. Experience with Agile methodologies (Scrum or Kanban). Proficiency in data analytics tools (SQL, R, Python, Tableau, Alteryx, Hadoop, Hive, Spark, Impala, Sqoop, RDBMS, Trifacta). Experience in coding and automating processes for data sourcing and analysis. Effective communication and presentation skills for collaboration with senior leaders.

Preferred Qualifications, Capabilities, and Skills:

Familiarity with AWS, data mining, statistical modeling, machine learning, and advanced analytics methods. * Bachelor's degree in a quantitative or related field; Graduate degree preferred.