Job Description

JOB DESCRIPTION

We have an exciting opportunity for you to leverage your analytics expertise to drive impactful change and career growth within our dynamic team


As a Quant Analytics Associate in the Customer Experience Analytics team , you will lead initiatives to enhance customer journeys and operational efficiency. You will collaborate across teams to deliver data-driven insights, develop automated solutions, and present findings to stakeholders, all while contributing to a culture of learning and innovation.

Job responsibilities

Lead partnerships with Operations stakeholders and Product groups, applying strong business and data understanding Provide analytics leadership to support product strategy across CCB Operations Develop and report on performance metrics and KPIs using advanced quantitative methods Analyze customer interactions across channels to identify friction points and improvement opportunities Build business cases, design tests, and analyze pilot program performance to inform future strategies Prepare and deliver presentations of insights and recommendations to executives and business partners Create automated visualizations and self-service tools to measure product impact and key trends

Required qualifications, capabilities and skills

Master's degree in a quantitative or related field Four years of related experience in analytics or data science Hands-on experience with at least four of SQL, Python, SAS, Tableau, Alteryx, R Experience sourcing, transforming, and analyzing structured and unstructured data Strong communication and presentation skills with senior leaders Proven ability to deliver analytics solutions under strict timelines Solid understanding of IT processes, databases, and collaboration with data owners

Preferred qualifications, capabilities and skills

Familiarity with data mining, statistical concepts, forecasting, predictive modeling, and machine learning Experience with automated reporting and visualization tools such as Tableau and Adobe Analytics Ability to structure problems, develop analytical frameworks, and address business and technical risks Leadership drive with experience mentoring team members and fostering growth opportunities

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.



We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.



The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.