Job Advert
Do you always check the best before dates? Do you read the content labels before purchasing products? Do you follow the washing instructions for each of your clothing items? We are looking for this kind of attention to detail and focus on ensuring quality. Webhelp has fantastic opportunity for you to show off you proven quality experience with a can-do attitude and proactive approach to all tasks and challenges as a Quality Team Lead working on an exciting campaign based in Hyderabad. Advance your career with our fun-loving global community of more than 120,000 passionate people who work across 190 locations in over 60 countries delivering exceptional customer experiences for some of the world\xe2\x80\x99s leading brands. In this role, you will co-create and deploy an effective strategy that will deliver an industry-leading customer experience results including Net Promoter System and call handling frameworks. If you are able to lead, motivate and develop a team through sharing knowledge to reach targets, this opportunity will be a great step to gain experience and further prove your capabilities. If you\xe2\x80\x99re ready to take on an opportunity to boost your career then apply today. What you\xe2\x80\x99ll be doing

• Managing the implementation of quality frameworks and structures for all customer contacts across multiple locations and work streams
• Leading, developing and managing a team of Quality Consultants in line with local campaign and partner requirements
• Demonstrating an awareness of campaign specific products and services
• Working effectively and creatively to achieve targets through managing trends and continuously improving processes and ways of working
• Managing reporting trends and opportunities for performance improvement and engaging appropriate stakeholders in results
• Maximising results through building and maintaining effective working relationships
• Managing the day-to-day partner expectations and requests ensuring that stakeholder requirements are identified, delivered and met within agreed timeframes
• Applying Service Excellence knowledge and influence across the business unit
• Including risk analysis as part of regular tasks accounting for contractual and legislative requirements
• Working effectively and creatively to achieve targets through managing trends and continuously improving processes and ways of working

What you\xe2\x80\x99ll need

• Minimum 13 months\xe2\x80\x99 experience as quality team lead in BPO industry with background in content moderation
• Effective management and leadership of people experience
• An understanding of client and outsourcing relationships including partner and company strategy
• Experience with applied coaching methodology for both deductive and inductive purposes
• Clear disciplinary record and a proven performance record of accomplishment
• In-depth knowledge of customer experience methodology, strategic planning and implementation of call handling and quality frameworks
• Excellent communication, presentation, listening, analytical, numeracy, problem-solving, time management, report writing, organisational, advanced PC literacy and typing skills (Essential)

After applying, you will be sent a link to complete a quick online chat. We don\xe2\x80\x99t want you to miss out on the opportunity so please check all of folders for the link after applying. Take this opportunity advance your career with our collaborative team of game-changers.
Job Reference: IN01729