Gain deep understanding of data that impact service and product quality.
Perform audits including subcontracted Services as well as Service Support visits for all new model 1st shipments, project installations or commissioning when requested.Work with Cross-Functional team in the resolution of key quality issues based on data.
Work with Cross-Functional teams to address and solve key quality issues and inquiries, based on data and reported issues, including the ones affecting the Serviceability of Vertiv products, collaborating in the implementation of corrective actions with Service, Manufacturing, Engineering or any other function that can be involved.
Work with business leads to drive corrective actions for Service and Manufacturing related issues.
Help and drive Continuous Quality Improvement of processes within respective areas, proposing among others, the best practice sharing across region.
Customer Quality
Coordinate Customer audits, and address corrective actions.
Assigned Customer Claims management coordination.
Services Supplier Quality (In Cooperation with the Market Unit and Local Supply Chain)
Support local Supply Chain by providing strategic quality support and expertise for the Services supplier quality.
Cooperate with the local suppliers Manager in any claims processes within market unit, when requested.
In cooperation Service Quality Organization, implement and maintain a common Service supplier quality documentation with local key suppliers.
Reporting
Provide monthly reporting for relevant Quality KPIs
Others
Follow all rules of H&S and living environment protection defined by internal procedures or communicated during trainings. Follows procedures, rules and principles of Quality Management System,
Follow required actions to prevent all emergency situations and follows operation controls rules,
Report all accidents, occupation diseases and emergency situations (where applicable)
Develop and maintain effective communication within the business
Perform other duties and oversees special projects and assignments as may be assigned by management
Respect principles of local and international VERTIV Trade Compliance procedures connected with all operations and business practices.
Education & Certifications: Please note minimum and preferred requirements for education. This includes degree, specializations and certifications.BE ElectricalRequirements: Please list all experience required to perform this job. You may note some requirements as preferred.
Preferred Engineering roles for at least 5 years in AC Power and UPS / DCPS knowledge.
Fluent in English and desirable a second language.
Strong leadership skills
Strong verbal and written communication skills
Well-developed interpersonal skills
Active knowledge of quality systems, tools and standards desired
Knowledge of Lean management
Intermediate to Advanced in MS Excel.
Smartsheet user
Excellent problem solver; experience with 8D methodology and supporting tools
Years of Experience:xe2x98x90No Experiencexe2x98x90 1-3 yearsxe2x98x92 3-5 yearsxe2x98x90 5-7 yearsxe2x98x90 7-10 yearsxe2x98x90 10-15 yearsxe2x98x9015+ yearsTravel Requirements:xe2x98x90 No Travelxe2x98x9010%xe2x98x9025%xe2x98x9250%xe2x98x9075%Additional Benefits:xe2x98x90MODUS Program/Company CarSpecial Physical Requirements: If there are additional requirements please check the box and then list the additional requirements.xe2x98x92No Special Physical Requirementsxe2x98x90Heavy Lifting over 45 lbs.xe2x98x90Constant/Frequent Standingxe2x98x90Frequent kneeling/crawling/stoopingxe2x98x90Frequent climbing (stairs, ladders)xe2x98x90Frequent driving (car, van, truck)xe2x98x90Additional Requirements:About the Team:Work AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.Equal Opportunity EmployerWe promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.