Job Description

Product and Service Quality

Gain deep understanding of data that impact service and product quality. Perform audits including subcontracted Services as well as Service Support visits for all new model 1st shipments, project installations or commissioning when requested.Work with Cross-Functional team in the resolution of key quality issues based on data. Work with Cross-Functional teams to address and solve key quality issues and inquiries, based on data and reported issues, including the ones affecting the Serviceability of Vertiv products, collaborating in the implementation of corrective actions with Service, Manufacturing, Engineering or any other function that can be involved. Work with business leads to drive corrective actions for Service and Manufacturing related issues.
Help and drive Continuous Quality Improvement of processes within respective areas, proposing among others, the best practice sharing across region.

Customer Quality

Coordinate Customer audits, and address corrective actions.
Assigned Customer Claims management coordination.

Services Supplier Quality (In Cooperation with the Market Unit and Local Supply Chain)
+ Support local Supply Chain by providing strategic quality support and expertise for the Services supplier quality.
+ Cooperate with the local suppliers Manager in any claims processes within market unit, when requested.In cooperation Service Quality Organization, implement and maintain a common Service supplier quality documentation with local key suppliers.


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Reporting Provide monthly reporting for relevant Quality KPIs


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Others
+ Follow all rules of H&S and living environment protection defined by internal procedures or communicated during trainings. Follows procedures, rules and principles of Quality Management System,
+ Follow required actions to prevent all emergency situations and follows operation controls rules,
+ Report all accidents, occupation diseases and emergency situations (where applicable)
+ Develop and maintain effective communication within the business
+ Perform other duties and oversees special projects and assignments as may be assigned by managementRespect principles of local and international VERTIV Trade Compliance procedures connected with all operations and business practices.


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Education & Certifications:

Please note minimum and preferred requirements for education. This includes degree, specializations and certifications.


BE Electrical

Requirements:

Please list all experience required to perform this job. You may note some requirements as preferred.


Preferred Engineering roles for at least 5 years in AC Power and UPS / DCPS knowledge. Fluent in English and desirable a second language. Strong leadership skills Strong verbal and written communication skills Well-developed interpersonal skills Active knowledge of quality systems, tools and standards desired Knowledge of Lean management Intermediate to Advanced in MS Excel. Smartsheet user Excellent problem solver; experience with 8D methodology and supporting tools

Years of Experience:

No Experience 1-3 years 3-5 years 5-7 years 7-10 years 10-15 years 15+ years

Travel Requirements:

No Travel 10% 25% 50% 75%

Additional Benefits:

MODUS Program/Company Car

Special Physical Requirements:

If there are additional requirements please check the box and then list the additional requirements.
No Special Physical Requirements Heavy Lifting over 45 lbs. Constant/Frequent Standing Frequent kneeling/crawling/stooping Frequent climbing (stairs, ladders) Frequent driving (car, van, truck) * Additional Requirements: