Job Description

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The Quality Process Professional establishes and runs the quality process. They have various responsibilities which include architecting, defining and maintaining Quality Management Systems to enable standard way of working, developing and managing process assets methods, PoVs best practices, enablers to facilitate delivery and acting as SMEs in areas such as Agile, Service Management, Six Sigma etc. They are responsible for creating and maintaining process metrics baselines and prediction models accountBU level to support data driven delivery execution and governance and support creation of estimation models. They will plan and drive external quality certification initiatives to provide confidence to internal external stakeholders on the robustness of QMS and plan and conduct Quality Audits to monitor compliance, provide early alerts, identify best practices and improvement opportunities. The Quality Process Professional will also develop and conduct Quality trainings to enhance awareness and skills and enable the sales function by creating assets highlighting Capgeminis processes, process assets and platforms. They can also be called upon to assist with solutioning as Subject Matter Experts.

- Grade Specific

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Quality Process ConsultantSupport process definition and maintenance, process assets development, process metrics baselines and prediction models, quality certifications, quality trainings and audits

Skills (competencies)

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Active Listening

Adaptive Thinking

Analytical Thinking

Assertiveness

Attention to Detail

Business Agility

Change Management

Conflict Management

Continuous Improvement

Decision-Making

Emotional Intelligence

Financial Control

Influencing

Innovation

Managing Difficult Conversations

Negotiation

Proactiveness

Problem Solving

Project Governance

Project Management

Project Planning

Project Reporting

Project Tracking

Relationship-Building

Risk Assessment

Risk Management

Scope Management

Stakeholder Management

Strategic Governance

Strategic Thinking

Team Management

Time Management

Unified Project Management (UPM)

Unified Service Management (USM)