Job Description

It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
?
The IL Quality Manager is an integral part of the Kuehne+Nagel Integrated Logistics (KN IL) Team and is responsible for providing expertise and necessary controls in the supply chain process in the area of quality and compliance throughout the supply chain. This position is also responsible for the implementation and oversight of a quality management system (ISO 9001 standard latest version) in line with relevant industry standards and regulatory requirements including WHO, EU GDP, FDA 21 CFR where applicable to meet both internal and external customer specific requirements.
The position will report according to KN IL organization chart, with close working relationships across the business including the Excellence Management, Operations Management, Performance Management and Business Analytics.
This is a key position within the customer dedicated set-up and represents a key interface with customers global quality and compliance team.
How you create impact
Problem Solving & Compliance Leadership

• Ensure KN IL operations meet GxP, internal, and customer standards while managing escalations, CAPAs, and change processes to maintain operational integrity.

Quality Process Development

• Develop, implement, and communicate quality standards; support regulatory approvals and certifications; align procedures with WHO GDP, EU GDP, and customer agreements; monitor compliance and performance.

Audits & Supplier Quality

• Plan and conduct audits; manage supplier qualification; drive corrective actions and monitor effectiveness.

Training & Documentation

• Implement GxP and quality training programs; maintain SOPs, technical agreements, and customer documents per ALCOA+ principles; ensure consistent documentation practices.

Non-Conformity & CAPA Management

• Handle complaints, deviations, and CAPAs; perform root cause analysis; implement preventive measures; track trends to drive improvement.

Continuous Improvement & Stakeholder Engagement

• Identify system gaps, implement improvements, enhance compliance and efficiency, and maintain strong relationships with customers and global quality teams; provide regular quality updates.

What we would like you to bring

• Quality and/or regulatory experience in a pharmaceutical and/or distribution environment (minimum 5 years).
• Six Sigma experience to be an advantage.
• Knowledge of ISO 9001 & GDP standards (EU Guideline, WHO Technical series), common safety and health regulations.
• Thorough GxP knowledge with proven track record.
• Strong affinity with required customer quality standards.
• Ability to communicate and negotiate on all levels, both internal and external .
• Analytical way of working.
• Flexible to travel.

What's in it for you
At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact--on business, on customers, and on careers. Here's what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us--personally and professionally--through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds--a trusted global brand with a startup spirit.

Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Skills Required