Job Description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life This role has responsibility for administrative activities supporting Software/Firmware/Hardware Issue or Defect or Anomaly Management for released products and products under development
Careers that Change Lives
This role has responsibility for administrative activities supporting Software/Firmware/Hardware Issue or Defect or Anomaly Management for released products and products under development.
A Day in the Life
An individual contributor with responsibility for maintaining administrative activities to support software/firmware/hardware issue management (enhancements, anomalies, change and documentation requests and tool specific database management).
Must Have
Job Responsibilities
Responsibilities may include the following and other duties may be assigned

• Supporting software/firmware/hardware issues through released product management and design and development lifecycle while adhering to policies and procedures, using specialized knowledge and skills.
• Maintain tools and associated databases utilized to support software/firmware/hardware issue management and for ongoing database maintenance and tool updates.
• Completes reports to ensure software/firmware/hardware issue records are tracked and maintained through their perspective lifecycles
• Facilitates cross functional assessments and investigation, disposition, and escalation activities of software/firmware/hardware issues in conjunction with customer complaints or NPI per the applicable processes and procedures
• Ensures that tool and database changes are successfully implemented and maintained for software/firmware/hardware issue management of specific databases
• Will conduct validation activities on issue tracking tools and supporting databases
• Ensures software/firmware/hardware issue management complies with policies, standards, and procedures
• May work across a variety of software/firmware/hardware issue management lifecycle activities as determined by program needs.
• Database support for administration activities in assigning trainings from learning portal and assign specific tool roles to the individuals.
• Role may also be asked to support periodic monitoring activities associated with software issue management as well as post market monitoring and metrics.
• Development of Defect/Anomaly metrics, reports and dashboard
• Includes administrative management of software/firmware/hardware issues; defect or anomalies, enhancements, and change and documentation requests.
• Establish and lead reviews to assess and disposition software/firmware/hardware issues with a cross functional software/firmware/hardware team to investigate, complete impact and risk analysis, disposition, and determine escalation, if required.
• Software/firmware/hardware issues on released products will be completed in conjunction with complaint handling/complaint investigation activities.
• Software/Firmware issues under development will be completed with the NPI software cross functional team.
• Familiar and hands on experience with Defect management tools in the market like Helix, Jira, Polarion, etc.

Minimum Qualifications

• Bachelor's degree; Engineering, Sciences, and/or Computer Science degree preferred (e.g. Software Engineering, Quality Engineering, Biomedical Engineering, Computer or Life Sciences)
• 3-5 years of software development, or quality engineering experience in a regulated industry such as, medical devices, pharmaceutical, or biotechnology or similar technical discipline
• Strong bug/ anomaly handling and software/firmware/hardware issue or bug or anomaly management lifecycle experience
• Able to understand and follow applicable QMS processes and procedures and policies
• Ability to work independently once trained
• Strong verbal and written communication skills and ability to work in a team-oriented environment
• Ability to be proactive and lead initiatives
• Ability to self-task manage, and problem solve
• Ability to multitask

Strongly desired:

• Experience with Medtronic GCH Reporting Data
• Familiarity with navigating Power BI Dashboards
• Familiarity in Jira or Perforce or similar tools to support Issue Management
• Tool Validation
• Complaint Investigation

Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission -- to alleviate pain, restore health, and extend life -- unites a global team of 95,000+ passionate people.
We are engineers at heart-- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity