Plan, execute, and oversee inspection and testing of products to verify conformance with specifications and deliverables
Assist operations team in tracking, documenting, and reporting quality levels for CSR (corporate social responsibility), environmental, and health and safety goals/KPIs
Investigate product complaints and reported quality issues to ensure closure in accordance with company guidelines and external regulatory requirements
Develop or update company complaint and inspection procedures to ensure capture, investigation, and proper documentation
Monitor risk-management procedures, and use problem logs to identify and report recurring issues to management and product development teams
Provide training and support to quality assurance team members, focusing on systems, policies, procedures, and core processes.
Service Engineer Responsibilities
Diagnose technical issues reported by customers through phone, email, or ticketing systems, providing remote troubleshooting and guidance.
Schedule and coordinate service visits and appointments with customers, ensuring efficient use of time and resources.
Perform equipment installations, upgrades and preventive maintenance activities according to manufacturer specifications and service agreements.
Test equipment functionality and performance after repairs or installations, ensuring compliance with quality standards and safety regulations.
Provide training and technical assistance to customers and end users on equipment operation, maintenance procedures and troubleshooting techniques.
Communicate effectively with customers, explaining technical concepts and solutions clearly and concisely.
Escalate complex or unresolved issues to senior engineers or management for further investigation and resolution.
Stay updated on product developments, technical advancements and industry trends to maintain expertise and provide proactive support.
Job Types: Full-time, Permanent
Pay: ?8,392.99 - ?30,000.00 per month
Work Location: In person
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