2 to 5 Years
Full Time
Mumbai
As per industry standard
Reporting HR Contact Details
hr@ftv.ind.in
Opening - 1 Positions
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Conduct call audits and analyze performance across telesales teams .
Design and deliver onboarding, refresher, and performance enhancement training .
Provide actionable feedback and track agent improvement progress .
Collaborate with management to maintain high call quality and compliance standards .
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Key Responsibility Areas
Ensure 100% adherence to quality benchmarks .
Deliver structured training programs and assess effectiveness .
Monitor improvement metrics post-training .
Maintain training documentation and quality dashboards .
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Qualifications
* Graduate / Masters in related field
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