with strong expertise in call audits, SAT score analysis, and performance evaluations. The ideal candidate will have hands-on experience in
voice
and
non-voice audits
, exceptional confidence, and proven ability to interact with international clients.
Key Responsibilities
Conduct
average time on call
audits and evaluate
Customer Satisfaction (SAT) scores
to ensure high-quality service standards.
Perform
voice and non-voice audits
to assess process compliance and identify improvement areas.
Provide
constructive feedback
and work closely with teams to enhance performance.
Manage
training sessions
to address quality gaps and ensure operational excellence.
Handle
ticket management systems
, ensuring timely resolution and tracking.
Collaborate with stakeholders and communicate insights effectively to improve service delivery.
Engage directly with
foreign clients
to address quality-related discussions and ensure client satisfaction.
Required Skills & Qualifications
4-5 years of experience
in quality auditing (voice and non-voice).
Strong knowledge of
call audits
,
SAT scores
, and
average handling time
metrics.
Proven
training experience
with excellent presentation and coaching skills.
Exceptional
confidence
and professionalism when interacting with clients and internal teams.
Experience working with
foreign clients
and handling escalations.
Familiarity with
ticket management tools
and reporting systems.
Excellent
communication
and
analytical
skills.
Why Join Us
Opportunity to work with a diverse, international client base.
Be a part of a collaborative and growth-focused work culture.
Competitive salary and career development opportunities.
To Apply:
Send your resume to
[Navdhasharma@zouma.ai]
Job Types: Full-time, Permanent
Pay: ₹28,000.00 - ₹37,000.00 per month
Benefits:
Health insurance
Provident Fund
Expected Start Date: 06/10/2025
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