Job Description

Job Purpose

To ensure consistent service quality, hygiene standards, and operational excellence across all departments of Merlis Hotels, in line with brand standards, statutory requirements, and guest expectations.

Microbiology degree must!

Key Responsibilities

Conduct

daily/weekly quality audits

across Rooms, Housekeeping, F&B Service, Kitchen, Front Office, and Public Areas Monitor

hygiene, sanitation, and safety standards

as per FSSAI, HACCP, and hotel SOPs Ensure adherence to

standard operating procedures (SOPs)

across departments Identify quality gaps and

recommend corrective & preventive actions

Coordinate with department heads to

implement quality improvements

Track and analyze

guest feedback, reviews, and complaint trends

Prepare and submit

quality audit reports

to management Conduct

staff briefings and training

on quality and service standards Support

internal and external audits

and inspections Maintain proper documentation related to quality checks and compliance

Key Skills & Competencies

Strong eye for detail and observation Knowledge of

hotel operations & service standards

Understanding of

food safety, hygiene & safety regulations

Good communication and reporting skills Problem-solving and follow-up skills Ability to work closely with cross-functional teams

Qualifications & Experience

Diploma / Degree in

Hotel Management or Hospitality

1-3 years experience

in hotel operations / quality / audit role Experience in

mid-scale or luxury hotels

preferred

Key Performance Indicators (KPIs)

Quality audit scores Reduction in guest complaints Compliance with hygiene & safety standards SOP adherence levels Improvement in guest satisfaction ratings
Job Type: Full-time

Pay: ₹18,086.00 - ₹32,894.66 per month

Benefits:

Cell phone reimbursement Food provided Provident Fund
Education:

Bachelor's (Preferred)
Work Location: In person