Job Description

Customer Complaint Handling

Attend and record

WhatsApp complaints from customers

promptly. Ensure quick response, resolution, and follow-up with the concerned team. Maintain a complaint tracker for review and analysis.

2. R.F. Complain Follow-up & Analysis

Follow up on all

R.F. (Return Fabric) complaints

with Master and Production Team. Analyze reasons for complaints and implement corrective action. Submit a monthly report summarizing major complaint causes and resolutions.

3. Grey Fabric & Repairing

Supervise

Old Ghodi Painting

work in the Grey Department. Coordinate

all Grey Tempo repairing for Jung Daagi

, ensuring timely and quality completion. More than 6 month old to return to party

4. Claim Tracking & Follow-up

Conduct

Claim Master-wise and Reason-wise follow-ups

with Jayesh on: 2nd of every month 9th of every month 17th of every month 25th of every month Ensure all claim entries are closed with proper remarks and evidence.

5. Quality Control & Production Review

Conduct

weekly QC review meetings with Dhaval Sir.

Review and analyze

mistakes (complaints/claims)

person-wise (FMS, QC, Production). Prepare a summary of action taken and improvements achieved.

6. Border Cut Summary (Vinus)

Maintain and update

Border Cut Summary Reports (Vinus)

regularly. Identify repetitive border cut issues and coordinate preventive measures.

7. Restenter Summary Reports

Collect and verify

Restenter Summary Reports

from Alka weekly. Review abnormal data or repeated process errors and escalate when required.

8. Damage & Checker Book Monitoring

Supervise

Major Checker Man Book

for

damage check and accountability.

Record, monitor, and minimize recurring damage patterns.
Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

Food provided Provident Fund
Work Location: In person