? Conduct assessments and examinations of new franchisees before their inauguration to ensure readiness and compliance with company standards.
? Facilitate opening meetings for newly inaugurated franchise locations, providing essential information and support.
Quality Control Audits:
? Execute regular quality control audits at various franchise locations, focusing on quality, hygiene, cleanliness, and compliance with FSSAI norms.
? Maintain detailed records and data post-audit, ensuring that all findings are documented and addressed.
Training and Development:
? Provide comprehensive training to franchise owners and their staff during audits, covering all aspects of outlet management and operational excellence.
? Offer ongoing training on marketing strategies to enhance franchisee performance and customer engagement.
Communication and Customer Engagement:
? Establish and maintain effective communication with franchisees and end customers, gathering feedback, reviews, and suggestions for improvement.
? Address customer complaints and concerns, liaising with relevant departments to ensure timely resolution.
Operational Support:
? Provide training on software systems utilized by franchisees, ensuring they are well-equipped to operate efficiently.
? Address and resolve machinery-related concerns for franchisees, coordinating with maintenance teams as necessary.
? Allocate and track franchisee complaints, requirements, and issues to appropriate departments, ensuring accountability and follow-through.
Performance Enhancement:
? Support franchisees in enhancing their service quality and operational performance, identifying areas for improvement and recommending solutions.
? Assist franchisees in inventory management and storage strategies to optimize efficiency and reduce waste.