Job Description

Job description

Monitor calls and coach the BDRs for performance enhancement and call quality. Conduct disposition analysis and build insights for coaching Prepare TNA and provide insights for the Ops department Conduct Need based trainings to enhance call quality Ensure calibration of the Process standards and run activities to drive consistency Audit call notes and Lead handover to deliver better quality Provide learning and coaching opportunities to program teams, and work with supervisors to take corrective action if necessary. Prepare reports and manage data relevant to the program performance and Coaching plans.

Desired candidate Must Have

College Degree in any stream Experience in coaching and good understanding of the different coaching concepts Adept at engaging with international clientele Able to effectively understand and communicate using American dialect. Experience in any of the following would be an added advantage Any candidate with BDR/ SDR experience SQL/BANT/Appointment Gen, campaign types in Demand Generation Drafting call notes/ call comments for client deliveries. Experience in leading a QA Team OR worked delivering HQL/ SQL campaigns Candidates who have worked in Cold call centers with experience in telesales Business Acumen for the B2B lead generation industry (Only from B2B lead gen domain) - Minimum 2 years*

Job Types: Full-time, Permanent

Benefits:

Health insurance Paid sick time Provident Fund
Compensation Package:

Performance bonus Quarterly bonus
Schedule:

Monday to Friday Night shift US shift
Experience:

Outbound sales: 1 year (Required)
Language:

English (Required)
Work Location: In person