Job Description

Customer Experience & Quality Assurance Ensure NEXA customer experience standards are consistently implemented across service touchpoints Monitor and improve Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) Conduct regular quality audits of service processes, customer interactions, and documentation Identify gaps and recommend corrective actions to enhance service quality Strong customer handling and communication skills Excellent problem-solving and analytical ability Knowledge of automotive service operations (preferred) Attention to detail and process orientation Ability to work cross-functionally with service and CRM teams
REQUIREMENTS

Graduate / Post-graduate (MBA preferred) 3-6 years of experience in Customer Care / Quality / Service Operations Experience in automotive dealership or premium brand will be an added advantage Familiarity with CRM tools and customer feedback systems
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person