Job Description

Call Quality Analyst for international BPO

( australian process)

Salary: upto 25 k

Position: Quality Analyst

Experience: Minimum 1 years' experience as a Quality Analyst

Location:Kirti Nagar West delhi

Job Type: Full Time

Shift timings:

4:30 AM - 01.30 PM IST

5.5 days working

Transport: pick up cabs in hiring zone

The Role

:

Experience in sales and upselling process is strongly preferred

Ensure that the process is adhering to the prescribed quality parameters Provide feedback, coaching and mentoring on an ongoing basis to improve process efficiency. Should work closely with Operations and Training team and give inputs to improve quality standards Content development. Should be well versed with developing quality guidelines for the process

Ensure zero defects

Review quality process periodically and prepare action plans for process excellence. Attention to details Audit management Good analytic skills Excellent written, communication and interpersonal skills Proficient with MS Office Team management
Education:

UG/ Graduate
Benefits:

Work directly with Australian based company Fun loving, friendly and playfully competitive office culture Competitive base salary and great commission structure Free Pickup or Travel Allowance Lunch and tea provided Excellent opportunity for advancement and career progression and much more.
HR team

Vision tech

shweta.visiontech03@gmail.com

8368356119

Job Type: Full-time

Pay: ₹24,000.00 - ₹26,000.00 per month

Work Location: In person