Quality Call Auditor & Trainer

Year    Remote, IN, India

Job Description

Job Title: Quality Call Auditor & Trainer



Company: Neuraleap Hire

Location: Remote/ Work from Home

Salary: ?22,000 - ?25,000 per month

Experience: 1 to 2 years

Joining: Immediate

About the Role:



Neuraleap Technology Group is seeking a proactive and detail-oriented Quality Call Audit & Training Specialist to join our team. This role is ideal for someone who enjoys analyzing HR and recruitment processes, auditing recruiter performance, and conducting training sessions to maintain quality and compliance.

You'll be responsible for auditing recruitment calls and internal HR processes throughout the month, along with delivering structured training sessions for recruiters and new joiners. The role demands strong observation skills, excellent communication, and the ability to deliver feedback and improvement plans in a professional and constructive manner.

If you're a self-starter who is confident with HR tools and passionate about maintaining standards through structured audits and training -- we'd love to connect.

Key Responsibilities:



Audit recruiter and candidate calls to evaluate communication quality, professionalism, and process adherence

Maintain performance records using Excel and internal tools

Share feedback and improvement areas with recruiter's post-audit

Conduct HR training sessions for new joiners and recruitment teams -- once a month or as required

Develop and present training materials using PowerPoint

Monitor training effectiveness and propose refinements

Ensure HR processes like recruitment, onboarding, documentation, and compliance are followed

Collaborate with internal HR and recruitment teams to support overall quality control

What We're Looking For:



1 to 2 years of experience in Quality call auditing or HR training

Strong attention to detail and ability to analyze communication quality

Excellent written and verbal communication skills

Proficient in Microsoft Excel and PowerPoint

Organized, deadline-driven, and capable of working independently

Comfortable with remote work setup

Immediate joiners only

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift Fixed shift Morning shift
Application Question(s):

Do you have experience in HR Training? Do you have experience in call Auditing ? Are you an immediate joiner?
Education:

Bachelor's (Required)
Experience:

Quality call auditing and training: 1 year (Required)
Language:

Hindi (Required) English (Required)
Work Location: Remote

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Job Detail

  • Job Id
    JD3833488
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Remote, IN, India
  • Education
    Not mentioned
  • Experience
    Year