Neuraleap Technology Group is seeking a proactive and detail-oriented Quality Call Audit & Training Specialist to join our team. This role is ideal for someone who enjoys analyzing HR and recruitment processes, auditing recruiter performance, and conducting training sessions to maintain quality and compliance.
You'll be responsible for auditing recruitment calls and internal HR processes throughout the month, along with delivering structured training sessions for recruiters and new joiners. The role demands strong observation skills, excellent communication, and the ability to deliver feedback and improvement plans in a professional and constructive manner.
If you're a self-starter who is confident with HR tools and passionate about maintaining standards through structured audits and training -- we'd love to connect.
Key Responsibilities:
Audit recruiter and candidate calls to evaluate communication quality, professionalism, and process adherence
Maintain performance records using Excel and internal tools
Share feedback and improvement areas with recruiter's post-audit
Conduct HR training sessions for new joiners and recruitment teams -- once a month or as required
Develop and present training materials using PowerPoint
Monitor training effectiveness and propose refinements
Ensure HR processes like recruitment, onboarding, documentation, and compliance are followed
Collaborate with internal HR and recruitment teams to support overall quality control
What We're Looking For:
1 to 2 years of experience in Quality call auditing or HR training
Strong attention to detail and ability to analyze communication quality
Excellent written and verbal communication skills
Proficient in Microsoft Excel and PowerPoint
Organized, deadline-driven, and capable of working independently
Comfortable with remote work setup
Immediate joiners only
Job Types: Full-time, Permanent
Pay: ?20,000.00 - ?25,000.00 per month
Benefits:
Cell phone reimbursement
Schedule:
Day shift
Fixed shift
Morning shift
Application Question(s):
Do you have experience in HR Training?
Do you have experience in call Auditing ?
Are you an immediate joiner?
Education:
Bachelor's (Required)
Experience:
Quality call auditing and training: 1 year (Required)
Language:
Hindi (Required)
English (Required)
Work Location: Remote
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