Job Description

Role and Key Responsibilities:

Conduct Quality audits on Calls and share feedback with agents.

Conduct compliance and Quality checks and ensure timely reporting.

Drive continuous improvement - make recommendations and drive improvement.

Strengthen Quality management processes/ framework to improve quality delivery.

Ensure data management for all deliverables and be accessible without any delay.

Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.

Key skills & knowledge:

Minimum 6 months experience into BPO/call centre as Quality Auditor

Understanding of the Audit & Coaching process.

Good verbal and written communication skills.

Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.

Perks & Benefits:

Company payroll

Pick up & drop facility from Kopar Khairane Railway Station.

Attendance bonus

Eligibility Criteria: -

18-35 years of age

12th pass or above

Proficient/familiar in computer operation

Work Location :- Koperkhairane, Navi Mumbai, 400706. (On site)

Interview Address/Work location: - A 759, TTC Industrial Area, MIDC, Sector 2, Koparkhairane, Navi Mumbai, Maharashtra 400705.

How to reach:- Auto rikshaw from Reliance hospital. After joining there will be centralized pick up & drop service from Koperkhairane Railway station.

Google Maps link: - https://maps.app.goo.gl/43PYxXVVShNFeqsr5

Interview Time: 10:00 AM to 05:00 PM Monday to Saturday

Shift Time :- Any shift between 9:00 AM to 7:00 PM, Monday to Saturday, (8h 30m Shift)

Job Types: Full-time, Permanent, Fresher

Pay: ₹16,000.00 - ₹22,000.00 per month

Work Location: In person