Auditing calls & provide timely feedback.
? Should have knowledge in providing feedback & call calibration, monitoring and live
feedback.
? Conduct call audits as per the guidelines of the business.
? Preparing audit dashboards & reports.
? Provide regular feedback and coaching based on the performance, Coach outliers on a oneon-
one basis, and give feedback to the Team Leader/Manager whenever it's required.
? Perform quality assurance on defined samples of cases per, day / week / month.
? Participate in and lead team discussions on the calibration of findings and build consensus.
? Track and review Quality Assurance observations. Trigger point for process improvements.
? Foster a culture of collaboration and information sharing for efficient execution build strong
relationships with internal clients.
? Ensure risks & issues are escalated appropriately within the governance structure.
? Comfortable in Auditing and solving client Escalations.
? Strong organizational skills and attention to detail with the ability to multitask.
? Analytical mindset and familiarity with statistical analysis and quality assurance
methodologies.
? The ability to analyze data, problem solve, perform root cause analysis, and propose
solutions.
HR Divya
Contact no- 9364678641
Job Type: Full-time
Pay: ?25,000.00 - ?50,000.00 per month
Benefits:
Paid sick time
Provident Fund
Work Location: In person
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