Job Description

Job Title:

Quality Auditor - Call Center (Education Sector)

Location:

Mohali

Organization:

Chandigarh Group of Colleges Landran Campus ,Mohali

Experience Required:

5+ Years in Call Center / BPO (Education domain preferred)

About the Role:

We are looking for a

Quality Auditor

to ensure excellence in call handling and communication quality within our education support center. The role involves monitoring and evaluating student inquiry calls, admission counseling interactions, and follow-ups to maintain the highest service standards that reflect our institution's values.

Key Responsibilities:

Monitor inbound and outbound calls made by the counseling and admissions team. Evaluate call quality based on tone, accuracy of information, adherence to scripts, and communication etiquette. Identify areas of improvement and provide constructive feedback to counselors. Ensure that information regarding courses, admissions, and campus facilities is conveyed accurately and professionally. Conduct periodic quality calibration sessions with team leaders and managers. Maintain quality reports and share insights to improve overall communication standards. Support training teams by identifying skill gaps and recommending training interventions. Ensure compliance with institutional policies, data protection, and service protocols. Track and report quality trends and improvement areas to management.

Required Skills & Competencies:

Excellent verbal and written communication skills. Strong attention to detail and listening ability. Good understanding of student counseling and admissions communication. Analytical and reporting skills with proficiency in MS Excel and call monitoring tools. Ability to deliver feedback professionally and motivate teams towards improvement. Familiarity with CRM tools and education sector communication standards is an added advantage.

Qualifications:

Graduate in any discipline (Education, Management, or Communication preferred). Minimum 5year of experience as a Quality Analyst / Quality Auditor in a call center environment. Experience in the

education, edtech, or student counseling domain

will be preferred.

Interested can apply :

Mail Resume : ankita.hr@cgc.edu.in

DM/Call @ :9875939971 for the further discussion.

Job Type: Full-time

Pay: ?25,000.00 - ?35,000.00 per month

Work Location: In person